Privacy Policy
1. Who We Are
This website, www.mistera.ca (the “Site”), is operated by Mistera (“Mistera,” “we,” “our,” or “us”).
For privacy‑related questions or data requests, please contact us at: support@mistera.ca
2. Information We Collect
| Type of Data | Examples & Sources |
| Information You Provide | Name, billing/shipping address, email, phone number, and payment method (processed securely via Shopify Payments). Includes date of birth for perks and fragrance preferences. |
| Automatically Collected | IP address, browser type, device info, and time‑zone data. Usage analytics via cookies and pixels (Google Analytics, Meta Pixel). |
| Account & Loyalty Data | Login credentials, wish‑list items, order history, points balance, and referrals. |
| Communications | Emails with Customer Care, product reviews, and survey responses. |
3. Cookies & Tracking Technologies
We and our partners use cookies and pixels to:
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Operate and secure the Site.
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Analyze traffic and performance.
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Personalize content and retarget ads on third‑party platforms.
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You can manage cookies in your browser settings; however, disabling them may affect Site functionality.
4. How We Use Your Information
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Order Fulfilment: To confirm, pack, ship, and track your purchases.
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Customer Service: To respond to inquiries, returns, and support needs.
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Marketing: Via email automation. You may unsubscribe at any time.
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Loyalty & Referrals: To credit points and rewards.
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Security: For fraud prevention and to protect our users.
5. How & Why We Share Information
We do not sell or rent your personal data. We share it only with trusted service providers:
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Woocommerce: E-commerce hosting and secure payments.
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Google / Meta: Site analytics and personalized advertising.
6. Your Rights (PIPEDA, GDPR, CCPA)
Depending on your location (notably Canada and the US), you have the right to:
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Access, correct, or delete your personal data.
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Withdraw consent for data processing at any time.
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Opt out of targeted advertising.
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To exercise these rights, email support@mistera.ca. We will verify your identity and respond within the timeframe required by law.
7. Data Retention & Security
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Retention: We keep your information only as long as necessary to fulfill orders, comply with legal obligations, or manage your loyalty account.
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Security: We implement industry-standard safeguards (SSL encryption, secure servers). While no system is 100% secure, we continually monitor our protections to keep your data safe.
8. International Transfers
As we use global service providers, your data may be processed outside of Canada, including in the United States. We ensure all partners provide a level of protection comparable to Canadian privacy standards.
9. Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted here with a revised “Last updated” date. Continued use of www.mistera.ca constitutes acceptance of these terms.
10. Contact Us
For questions or data-access requests, please contact:
Email: support@mistera.ca
By using mistera.ca, you acknowledge that you have read and understood this Privacy Policy.