FREQUENTLY ASKED QUESTIONS
We ship swiftly from our facility in North York, Ontario. Most orders are processed within 24 hours. Delivery times typically range from 2–7 business days depending on your location in Canada.
We want you to love your scent. If there is an issue with your order or the product arrives damaged, please contact our support team within 7 days of purchase. Due to health and safety regulations, we typically cannot accept returns on opened or used fragrances, but we will work with you to resolve any problems.
Currently, we specialize in serving customers within Canada to ensure the fastest shipping times and best service.
Yes! We offer Free Shipping on all orders within Canada. There are no minimum spend requirements and no hidden fees. The price you see is the price you get.
Our inventory is growing every week! If there is a specific scent you are looking for, please email us. We often restock popular items like Lattafa Yara, Armaf Club de Nuit, and Afnan 9pm.
Yes! Sign up for our email newsletter at the bottom of our website to get a 10% OFF coupon code delivered straight to your inbox. You’ll also get first access to new arrivals and sales. If you signed up and you did not get your code please contact us at via support@mistera.ca
You can filter our products by category on our “Shop” page. We clearly label our collections as Men’s, Women’s, or Unisex to help you find your perfect match.
We are a proudly Canadian business! Our headquarters and shipping facility are located at: Toronto
Once your order ships, you will receive an email with your tracking number. You can also click the “Track My Order” link in our website menu to see exactly where your package is.
Absolutely. We guarantee 100% authenticity on every bottle we sell. We source our fragrances directly from reputable manufacturers and distributors. We do not sell testers, knock-offs, or imitations.
No. All products sold on Mistera.ca are brand new, factory-sealed, and in their original retail packaging. You receive the full premium experience, just as the perfumer intended.
We process orders very quickly to ensure fast delivery. If you need to make a change, please contact us immediately at order@mistera.ca or call (647) 510-1577. If the order hasn’t shipped yet, we will do our best to accommodate you.
We are here to help!
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Email: order@mistera.ca – for order related questions
- Email: support@mistera.ca – for all other inquiries
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Phone: (647) 510-1577
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Hours: Mon–Fri, 9:00 AM – 6:00 PM EST
We specialize in premium international and niche brands, including Lattafa, Armaf, Afnan, Rasasi, and Maison Alhambra. We are constantly adding new luxury scents to our collection.